Frequently Asked Questions

Yes! We handle our jumping spiders as often as possible to help them get used to gentle human interaction. While not all spiders enjoy handling, regular calm contact from a young age often helps build trust and reduce stress. 

Definitely! We’re happy to answer questions about care, feeding, enclosures, and handling both before and after your purchase. Your spider’s long-term health and happiness is just as important to us as getting them to you safely. 

Yes — we’ve been shipping jumping spiders safely for over 3 years with great success. However, you must contact us via email or Facebook before delivery to confirm someone will be home to receive the package. We won’t ship without confirmation, as the spider’s safety is our top priority. 

✅ Need a different delivery day? No problem! Just reach out ahead of time — we’re happy to work with you to schedule a shipping date that works best for you. Your spider’s safety is always our top priority. 

We offer shipping anywhere within the U.S. at a flat rate of $40 for 2-day delivery (our most common option). Overnight shipping is also available upon request for $80. 

Yes, we offer a Live Arrival Guarantee. To qualify, you must contact me within 1 hour of delivery and provide clear photos of the issue. If the guarantee applies, you’ll have two options:

1. A full refund, or
2. A replacement spider sent at no additional cost.

Yes, we offer a Live Arrival Guarantee. To qualify, you must contact me within 1 hour of delivery and provide clear photos of the issue. If the guarantee applies, you’ll have two options:

1. A full refund, or
2. A replacement spider sent at no additional cost.